Returns & Exchanges

At Baseus, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, we provide a streamlined process for returns and technical support.

Return Process

• 1.
  Submit a Request

  Log into your account and navigate to your order history to select the item you wish to return, or contact our support team with your order number.

• 2.
  Receive Return Authorization

  Our team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Pack and Ship

  Securely pack the electronic device in its original packaging including all cables, manuals, and accessories to ensure a full refund.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the item for functionality, we will process your refund to the original payment method within 5-7 business days.