Frequently Asked Questions
Everything you need to know about Baseus products and services.
Are all products in the store genuine Baseus items?
Yes, as the Baseus Official Store, we guarantee that all products are 100% authentic, brand new, and come in original retail packaging with security verification codes.
What is the warranty period for Baseus electronics?
We provide a standard 12-month limited warranty on all electronic products, covering manufacturing defects and hardware malfunctions under normal use.
How long does shipping take and is there tracking?
Orders are typically processed within 24-48 hours. Shipping usually takes 7-15 business days depending on your location, and a tracking number will be provided via email once the package is dispatched.
Is fast charging compatible with my specific smartphone?
Our chargers support various protocols including PD, QC, SCP, and AFC. Please check the product description for specific wattage compatibility or contact our support team with your device model for confirmation.
What is your return policy for defective items?
If you receive a defective or damaged product, please contact us within 15 days of delivery. We offer a full refund or a free replacement after the defect is verified by our technical team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout experience.